At Luxe we want to make sure we are providing the best, most affordable, fast and convenient customer experience as possible. And in order to do this we are committed to making sure that our pricing remains transparent and flexible to benefit our customers, while at the same time making sure that we’re still able to look after their parking and car services needs. Here’s how pricing currently works with Luxe.
Not too unsimilar to most services, our pricing is based on demand and supply. This means that only during times of high traffic like rush hour, sporting or entertainment events, pricing may be higher than usual. We’re always thinking about the best way to communicate our pricing in these situations to customers that is clear and easy to understand. That is why with Luxe you will always see the current rate of the hour and daily maximum, based on location and demand for the day, front and center in the app.
We realize that our customers have different needs for parking, ranging from both short term to long term.
For short term use we remain committed to offering customers affordable options to use us for only up to a certain number of hours and at fixed hourly rates (depending on which city you are in, this hourly option can be from three up to six hours). This means customers can park with us for a fixed rate per hour, up to three hours for example in San Francisco, before the rate then becomes a daily rate. Important to note here is that we charge the full hourly rate, whether or not, a customer uses us partially only within the hour.
For long term use Luxe has introduced even more flexible ways of parking at lower fixed rates and inclusive of value-added services such as prioritized service. We offer monthly subscriptions for customers who park with us on a frequent occasion either for commuter, business, residential or long-term use.
In addition to providing short and long term parking pricing solutions we are also looking at ways to make parking even more affordable when customers are willing to take advantage of efficiencies identified by Luxe. An example of this are Drop Points (available only in San Francisco for now), which are designated locations that customers can drop off or pick up their vehicle and always at better prices than the surrounding neighborhood.
Lastly with Luxe, customers never have to pull out their wallet. Luxe is a cashless transaction. Once we deliver a customer’s vehicle, their linked card is automatically charged and they receive a receipt in their email inbox. Our valets don’t accept cash tips either. As customers pay through the app, they can tip if they wish to, at the same time.
We hope that this clarifies how our pricing currently works. We also want to thank our Luxe customers for their continued support and for allowing us to help save them time, dollars and effort in parking and maintaining their car.
If you have any thoughts or feedback, please let us know. We’d love to hear from you!
Your Luxe Team