All posts by Team Luxe

This SB50, let Luxe get you closer to the action

By | Luxe Promotion, Luxe San Francisco | No Comments

It’s no secret that getting around the city this Saturday, Jan 23 to Feb 12, during the pro football championship schedule of events, is not going to be easy for San Francisco residents and visitors. But never fear, we’re here to help! From getting to work, to enjoying the action from the fan village, Luxe will have you covered.

We’ll collect your car and bring it back to you, as close to the action as we can. Luxe service remains in full force apart from a few city-enforced street closures. See below for the exact coverage map of our service during Jan 23 – Feb 12.   

And for folks looking to participate in the fan activities at night and on weekends, from Jan 30 to Feb 7, we’re offering 25% off regular prices after 5 pm on weekdays, and all day on the weekends (within our normal operating hours). Prices will be as low as $5 per hour to a $15 daily maximum – a great value compared to other options in the city during that time.

So don’t let gridlocks get you down and park with Luxe this SB50!

Team Luxe

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This 2016, say no more to parking tickets!

By | Luxe News, Luxe Promotion | No Comments

It’s mid-January which means that according to a recent study, one in three people have already forgotten about their New Year’s Resolutions. We want to give people a second chance at making a resolution that they can stick with: no more parking tickets in 2016!

Parking tickets and parking problems are increasingly on the rise where cities are raising ticket prices; collecting more than $100 million in traffic fines; doubling the number of paid parking spots; facing a parking shortage due to a population boom, and issuing a prolific number of tickets each year. In New York alone a parking ticket officer issued 19,000 tickets in 2015!

At Luxe, we want to make parking the most seamless experience and are asking people to say no more to parking tickets in 2016. And to help people kick off their new goal, we’re offering Parking Ticket Amnesty, where we will select folks who tweet a photo of a parking ticket they’ve received to @luxevalet, along with a caption telling us what happened and #ParkingProblems, to receive up to $100 matched in Luxe credits. In total, we will provide up to $10,000 in credits from today til February 2, 2016.

How it works:

  1. From today til February 2, tweet a photo of a parking ticket to @luxevalet and tell us what happened. Use the hashtag #ParkingProblems. Creativity and originality score points!
  2. If selected, we will contact you to verify personal information and the amount of the ticket
  3. One entry per person only
  4. Must have a registered Luxe account or sign up for one (FREE!)
  5. We will place credits into your Luxe account in the amount of your parking ticket fine (up to $100)
  6. Pledge to no longer receiving a parking ticket from here on!
  7. See terms and conditions here

Here’s to a Happy New Year and to making parking truly an enjoyable experience with Luxe!

Team Luxe

Holiday Hours Update

By | Luxe Operations | No Comments

With the holidays quickly approaching and 2015 coming to an end, we want to thank you for your continued support over the past year and look forward to the new year ahead together. Best wishes for the holidays!

Holiday Hours Update
Please take note that our hours of operations will be different than normal starting Thursday, December 24 to Saturday, January 2, 2016. See below for our holiday hours and don’t forget to pick up your car ahead of closing hours, or leave your car overnight with us. As an additional service and fee, simply select Overnight and we will store your car in one of our secure car lots, or request a Drive Home and one of our valets will pick you up in your own car and drive you home safely.

We will resume our normal hours on Saturday, January 2.

SF

12/24: 7 AM–9 PM
12/25: Closed
12/26–12/27: 10 AM–9 PM
12/28–12/30: 7 AM–9 PM
12/31: 7 AM–10 PM
1/1: 10 AM–5 PM
1/2: 10 AM–2 AM

LA

Downtown LA
12/24: 7 AM–9 PM
12/25: Closed
12/26: 10 AM–12 AM
12/27: 10 AM–9 PM
12/28–12/30: 7 AM–10 PM
12/31: 7 AM–10 PM
1/1: Closed
1/2: 10 AM–1 AM

Hollywood
12/24–1/2: Closed

Santa Monica
12/24: 7 AM–9 PM
12/25: Closed
12/26: 10 AM–12 AM
12/27: 10 AM–8 PM
12/28–12/30: 7 AM–10 PM
12/31: 7 AM–10 PM
1/1: Closed
1/2: 10 AM–10 PM

West LA
12/24–1/2: Closed

NYC

12/24: 7 AM–10 PM
12/25: Closed
12/26: 8 AM–10 PM
12/27: 8 AM–12 AM
12/28–12/31: 7 AM–10 PM
1/1: 8 AM–10 PM
1/2: 8 AM–12 AM

SEATTLE

12/24: 6 AM–8 PM
12/25: Closed
12/26–12/27: 9 AM–10 PM
12/28–30: 6 AM–10 PM
12/31: 6 AM–9 PM
1/1: Closed
1/2: 9 AM–10 PM

CHICAGO

12/24: 6:30 AM–6 PM
12/25: Closed
12/26: 10 AM–11 PM
12/27: 10 AM–8 PM
12/28–12/31: 6:30 AM–10 PM
1/1: Closed
1/2: 10 AM–11 PM

AUSTIN

12/24: 7 AM–7 PM
12/25–12/27: Closed
12/28–12/31: 7 AM–10 PM
1/1: Closed
1/2: 8 AM–12 AM

BOSTON

12/24: 6:30 AM–8:00 PM
12/25: Closed
12/26: 10:00 AM–10:00 PM
12/27: 11:00 AM–7:00 PM
12/28–12/31: 6:30 AM–8:00 PM
1/1–1/2: Closed

PHILADELPHIA

12/24: 6:30 AM–4:00 PM
12/25: Closed
12/26: 8:00 AM–11:00 PM
12/27: 8:00 AM–8:00 PM
12/28–12/30: 6:30 AM–11:00 PM
12/31: 6:30 AM–4:00 PM
1/1–1/2: Closed

Happy Holidays!
Team Luxe

Spot the Blue Santa This Week To Win Gifts!

By | Luxe Promotion | No Comments

Luxe is turning up the magic this Holiday season and has released Luxe Blue Santas on the streets this Wednesday, December 16 to Saturday, December 19.

For your chance to win some cool Luxe gifts (free credits and car services), upload a picture of the Blue Santa, tag us, and #LuxeBlueSanta. Once you’ve posted your Blue Santa photo, we’ll send you a message with further details so we can add the Luxe gift to your account*!

Happy Holidays!
Luxe Team

*One entry per person only. Must have a registered Luxe account or sign up for one (FREE!). See terms and conditions here.

Android Pay Now Available on Luxe

By | Luxe News | No Comments

Today we are thrilled to announce that Android Pay, a simple, secure way to pay for services and goods from your Android Phone, is now available for the Luxe Android app. Android Pay makes it easier to pay and check out, right within the Luxe app. It’s as simple as a tap!

Android Pay eliminates the need to continually enter your payment and delivery information. Simply choose Android Pay when checking out and these details are already included.

And for a limited time when you use Android Pay, you will receive 50% off your first park. All you need to do is download the Android Pay app and set it up by adding an eligible credit or debit card, before parking with Luxe.

Happy Parking!

Team Luxe

Introducing New Luxe Subscriptions

By | Luxe News, Luxe Subscriptions | No Comments

We love that our customers love to use Luxe and that they continue to use us more than once. In fact we know that more than 80% of customers who trial Luxe become repeat customers. And for that we are grateful. Thank you!

We know that not all Luxe customers have the same needs and we’ve been testing a subscriptions offer to learn more, and design the best plans to meet their needs. Some want to use us occasionally, others more frequently; some during the day to go to work; others have no place at home to park at night, or simply need a secure place to store their car during the week and have it returned for weekend use. Whatever the case, today we are thrilled to have all our customers’ needs covered with new Luxe Subscriptions and available directly in the app.

Luxe Subscriptions suit various parking needs on a monthly basis and are now available to be purchased directly in the Luxe app*. Starting today, our customers can simply open the app and tap Subscriptions from the left tab and select a plan that is most suited to their needs.

  • Luxe Commuter – ranging from $139 to $369 per month this subscription type is for daytime use to a driver’s destination and offered at three different levels based on frequency of use: Light, Basic and Plus.
  • Luxe Residential – ranging from $224 to $599 per month this subscription type is for anyone who needs parking at home, and covers everything from the occasional Sunday driver to the reverse commuter leaving the city every day for work.
  • Luxe Unlimited – ranging from $339 to $799 per month depending on your location, Luxe Unlimited is for the Luxe power user and is a full unlimited plan which includes using Luxe daily, overnight and to store their car at anytime.

Introducing Luxe Car Care
With one-click of the button, customers have frequently used Luxe to fill up their gas tanks, get their cars washed, and get oil changes. Today we are excited to announce that we’re also introducing a Car Care subscription which is available automatically as part of a new in-app Luxe Subscription or for $19.99 separately.

Car Care includes discounts on the monthly use of gas refills (no surcharge on up to four gas refills); car washes ($5 off unlimited car washes); and oil changes ($15 off unlimited oil changes).

By introducing new Luxe Subscriptions and Car Care we are making it simple for people to own a car and get to what they want to do and enjoy, by making parking and maintaining a car an affordable, flexible and convenient experience.

Sign up for your Luxe Subscription today!
Team Luxe

*Subscriptions offered may vary by city which you are in.

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Tie One On For Safety With MADD And Show Your Commitment To Never Drink And Drive With Drive Home

By | Luxe Partnerships, Luxe Promotion | No Comments

Did you know that every 52 minutes drunk driving ends a life and that drunk driving is a 100% preventable crime that costs Americans $500 million a year?

This month we’re partnering with Mothers Against Drunk Driving in its Tie One On For Safety campaign to end drunk driving, help fight drugged driving, support the victims of these violent crimes, and prevent underage drinking.

You can show your support by donating to MADD and receive a limited edition window decal of the MADD red ribbon. By displaying a red ribbon on your car, you are reminding others to plan ahead and designate a non-drinking driver before holiday celebrations begin. And with Luxe we can provide that designated driver as part of our Drive Home* service!

Drive Home is a service we provide to ensure that our customers who find that they are unable to drive themselves home, can request a Luxe valet to pick them up in their own car and make sure that they and their car get home safely.

We’re also showing our support by announcing today that for every Drive Home service in the month of December, we’ll donate $10 (up from $1) to MADD.

Get home safe, show your support this Holiday season and donate to MADD and Drive Home with Luxe.

Team Luxe

*available only in San Francisco, Los Angeles, Seattle, Austin and Chicago.

Chicago overnight street parking ban? Need a place to store your car? We’ve got you covered!

By | Luxe Chicago, Luxe News, Luxe Promotion | No Comments

The Chicago winter overnight street parking ban has begun and we’re here to help you stress less about where to store your car. Additionally, residents have been asked to remove their cars from the street when there is 2″ or more of snow. Don’t be left out in the cold—use Luxe to have someone come pick-up your car anywhere in our zone and store it in one of our secure lots. 

Starting today through March 31st, we’re offering overnight parking for only $10. Simply select Overnight parking as an additional service in the app each day that you require it. For all your other daily parking needs, we’ll be operating per usual.

If you are interested in a longer-term solution, we also offer Monthly Residential Subscriptions. Take advantage of door-to-door service to your home and rest assured your car will be stored in a secure lot and off the streets. 

 Team Luxe 

Going home for the Holidays? Need a place to store your car?

By | Luxe Operations, Luxe Promotion | No Comments

Thanksgiving is right around the corner and we want to help you stress less about where to store your car while you’re enjoying the Holiday with family and friends.

Starting this Monday, November 23 to Sunday, November 29, 2015, we’re offering Overnight parking for $5 only per night. Simply select Overnight parking as an additional service in the app each day that you require it, and we’ll store your car in one of our secure parking lots.

You can also use our Schedule Return feature to let us know when and where to return your vehicle to you, as well as select from the many car services that we provide to have your car returned with a full tank of gas; sparkly clean from a car wash; and/or have the oil changed!

And for those of you in New York, Philadelphia, Chicago and Boston, we can even get your car ready for the Winter, with our new Winterize My Car additional service.


Thanksgiving Hours

Please also take note that our hours of operations will be different than normal this coming Wednesday, November 25 to Saturday, November 28. See below for our Thanksgiving Hours. Don’t forget to pick up your car ahead of closing hours or leave your car overnight with us for just $5 per night. We will resume our normal hours on Sunday, November 29.

Happy Thanksgiving, rest at ease and let Luxe keep your car safe!

Team Luxe

*Overnight service is in addition to our daily parking rate. Services available may vary pending the city you are in.

 

THANKSGIVING HOURS – NOVEMBER 25 to NOVEMBER 28, 2015

LOS ANGELES

Downtown LA

  • Wednesday: 7am – midnight
  • Thursday: Closed
  • Friday: 10am – midnight
  • Saturday: 10am – 1am

Hollywood

  • Wednesday: 6pm – midnight
  • Thursday: Closed
  • Friday: 8am – midnight
  • Saturday: 8am – 2am

Santa Monica

  • Wednesday: 7am – 11pm
  • Thursday: Closed
  • Friday: 8am – 9pm
  • Saturday: 10am – midnight

West LA

  • Wednesday: 7am – 8pm
  • Thursday – Saturday: Closed

SAN FRANCISCO

  • Wednesday: 6am – 10pm
  • Thursday: Closed
  • Friday: 6am – 9pm
  • Saturday: 10am – 2am (regular hours)

SEATTLE

  • Wednesday: 6am – midnight (regular hours)
  • Thursday: Closed
  • Friday: 6am – 12am (regular hours)
  • Saturday: 10am – 12am (regular hours)

PHILADELPHIA

  • Wednesday: 6:30am – 11pm (regular hours)
  • Thursday: Closed
  • Friday: 6:30am – 11pm (regular hours)
  • Saturday: 8am – 11pm (regular hours)

BOSTON

  • Wednesday: 6:30am – 10pm (regular hours)
  • Thursday: Closed
  • Friday: 6:30am – midnight (regular hours)
  • Saturday: 10am – midnight (regular hours)

NEW YORK CITY

  • Wednesday: 7am-10pm (regular hours)
  • Thursday: 7am – 12pm
  • Friday: 7am-12am (regular hours)
  • Saturday: 8am-12am (regular hours)

CHICAGO

  • Wednesday: 6:30am-10pm (regular hours)
  • Thursday: Closed
  • Friday: 6:30am – 11pm (regular hours)
  • Saturday: 10am – 11pm (regular hours)

AUSTIN

  • Wednesday: 7am – 10pm (regular hours)
  • Thursday: Closed
  • Friday: 7am – 10pm
  • Saturday: 8am – 11pm

Brave this Winter season with Luxe!

By | Luxe Chicago, Luxe New York City, Luxe News, Luxe Promotion | No Comments

Winter is coming and we want to make sure that we can help you get ready! And part of the beauty of Luxe is that while we have your car, we can also maintain it for you, saving you time and money.


Introducing Winterize My Car

For our friends in the colder parts of the country who are expecting severe weather soon, we are offering a special Winterize My Car additional service. We want to take the hassle and pain out of wondering what you need in order to be ready for Winter, by doing it for you!

Starting today, customers in New York and Chicago, can tap the Winterize My Car* service card in the app and receive:

  • Wiper blades replaced
  • Wiper fluid topped off
  • Antifreeze flushed and filled
  • Battery, Headlights and Heater checked
  • Brakes inspection
  • Tire pressure checked and air added

Launching Oil Changes

Additionally, we are now offering Oil Changes* in New York and Chicago, another critical part of getting ready for Winter. Customers can select to have their oil changed, by selecting either the Conventional Oil Change or Synthetic Oil Change in the app, after they park with us.


Don’t Be Left Out In The Cold – Choose a Monthly Residential Subscription Plan

For customers who park their cars on the streets, this Winter also presents a perfect opportunity to ensure your car is stored in a safe, covered and warm location, by choosing a monthly Residential subscription plan with Luxe.

Rest assured your car will be stored in a secure garage and take advantage of door-to-door service to your home with a Luxe personal valet. Enquiries should be made to monthlies@luxe.com.

The colder weather brings us more business than usual and we’re ready for Winter too! You will notice our valets equipped with all the essential gear to brave the weather conditions and we will be communicating throughout the season on any updates, tips and changes that you need to be aware of when using Luxe.

Stay warm and safe, and let us help you brave the cold!

Team Luxe

ps: here are some tips for driving and maintaining your car in the Winter. Tip number one obviously being, park with Luxe!

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